It's reportedly the first lawsuit of its kind, raising hard questions about who's liable when AI gives bad health advice.

SOPA Images | Getty Images

Scott Winters turned to ChatGPT to explain his dizzy spells that once forced the Florida pastor to stop mid-sermon. Over time, the chatbot stopped recommending he see a doctor and instead told him his symptoms were “not something dangerous,” even telling him to trust that “God did not design your body to endlessly fail.” Winters spent weeks stuck in a recliner before he was hospitalized in July 2025 with a life-threatening pulmonary embolism, the New York Times reports.

He’s now suing OpenAI and CEO Sam Altman in San Francisco Superior Court, accusing the company of negligence and the “unauthorized practice of medicine.” It’s reportedly the first lawsuit claiming a chatbot’s health advice directly harmed someone seeking medical guidance.

The case lands just as OpenAI pushes deeper into health tools like ChatGPT Health. An OpenAI spokesman said the chatbot isn’t intended for diagnosis or treatment, but that the company takes health-related safety seriously. As AI increasingly stands in for medical advice, especially for people who can’t easily see a doctor, the case raises real questions about who’s liable when that advice goes wrong.

Subscribe to the Entrepreneur Daily newsletter to get the news and resources you need today to help you build your business better.